| | July - 20188CIOReviewToday's fast-moving world requires businesses to be nimble and evolve quickly with advancing technology. Even as artificial intelligence (AI) has made significant advances in helping us be more productive and creative, the challenge of how to connect the power of AI to the enterprise is an open question facing all of us. The fact that AI can take many forms means organizations are almost limitless in how they can leverage these advances and are only held back by implementation. According to the Economist Intelligence Unit report, 75 percent of business executives surveyed said AI will be actively implemented in the next three years. But where do organizations begin? It's essential to integrate this technology in a way that will fully benefit the organization and provide employees with the tools necessary to utilize AI to its highest capabilities. The extent of AI From advances in voice recognition to communication bots, AI's benefits can take many forms in the enterprise. Customer service has been boosted significantly from the addition of chatbots that are already operating on websites to address frequently asked customer questions. According to Constellation Research, the AI market will surpass $100 billion by 2025, with even more technology advances to come. The percolation of AI and machine learning technologies into businesses still seems to be in its early stages, ranging from awareness that businesses need to collect data, to awareness that they already have a lot of data, but are not making productive use of it. Data is certainly the backbone of AI. The greater the amount provided by the organization leads to smarter and more accurate assistance and automation of services. Without the data, even chatbots would be lost in their responses. While these investments in AI are certainly important to the development of an organization, full implementation of the tools and understanding of the technology by employees is essential to have AI become a true part of the enterprise. Dictating the health of an organizationAn ability to quickly and accurately implement the latest technologies often gives light to the health of an organization, especially as future technologies, like AI, can be leveraged throughout many aspects. In a study from Infosys, a clear COMPLEMENTING UNIFIED COMMUNICATION WITH AI By Scott Hoffpauir, CTO, BroadSoft
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