| | JULY 20189CIOReviewprograms that are more tailored to individuals or markets. This can come in the form of customized energy rebate offers, coupons, or simply expert advice based on specific customer wants and needs. This level of personalization is what today's consumers desire. · Smart Homes Lead to Smarter Utilities: Devices that are connected to the Internet­IoT devices­are permeating our lives and helping utilities have better insight into customer behavior. Smart thermostats, for example, have become increasingly popular among consumers. Devices manufactured by Nest or Honeywell can provide users with real-time data that makes it easier to understand and lower their energy use. And not only can consumers benefit from these devices, but utilities can as well. CLEAResult implemented a pilot program that studied the popular Nest smart thermostat and results showed that Nest users saved more kWh per year than those without a smart device in their home. The data that was extracted from the Nest devices for the pilot is precisely the data that utilities could leverage in an ongoing capacity to develop tailored programs that get the full value of a customer's personal device. · Predictive Analytics: Power outages during the dog days of summer are all too common in certain areas of the country. But there are ways that utilities are leveraging technology to predict or anticipate when a power outage may occur. Utilities are investing in smart technology to keep the electric system running smoothly during times of extreme weather. And they are using technology to monitor demand and prevent the grid from being overwhelmed as customers crank up their air conditioners to combat scorching temperatures. Through predictive analytics, utilities can model complex relationships among interval loads and variables such as weather to predict an impact on power flows, leading to more reliable forecasting.From automated DSM software solutions to smart thermostats, there is a new realm of technological advancements positively impacting the way we consume energy. And these new advancements are also positively impacting how utilities interact and connect with customers in a more meaningful way. With a continued focus on efficiency based on technology, utilities can harness innovation to create and enhance value for both themselves and the customers they serve. As utilities continue to embrace technology, this could mean substantial gains in energy efficiency and increased customer engagement
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