| | JULY 20185CIOReviewCIO INSIGHTSCONTENTSSupporting Your Configuration Management EffectivelyDigital Transformation and ITSMConfiguration Management Technology and Its Use in Information Technology Management OperationsService Management in the Age of DigitizationDaniel M. Horton, CIO, Sallyport GlobalNiel Nickolaisen, CIO, O.C. TannerKelly Summers, CHCIO, SVP & CIO, Maricopa Integrated Health SystemDouglas Duncan, CIO, Columbia Insurance Group31374446170825Meeting Today's ITSM ChallengesTechnology Adding More Dimensions to BusinessRaymond Lefebvre,VP IT & CIO, Bridgewater State UniversityChris Chiancone, CIO, City of PlanoCONTENTSPG: 14-43People and Process First, Then ITTed Delgado, Director, North America Controller, The Hershey CompanyIN MY OPINION0820 MOST PROMISING IT SERVICE SOLUTION PROVIDERS - 2018MANAGEMENT
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