| | 9 JANUARY 2026their needs. After early success using the Cloud for Machine Learning we are migrating our core big data platform to the cloud to enable faster development of predictive analytics models. Rooted in the principles of innovation, accessibility and agility, our data strategy represents an enterprise approach focused on outcomes and driving even more innovative solutions across the organization to support our customers and colleagues.The Demand for Skilled TalentAs we continue to evolve the colleague and customer experience, attracting and retaining skilled technology talent and supporting the transition of colleagues into technology roles will be critical.Amid the industry-wide focus on attracting and retaining technology talent, we are looking to hire 2000 technology roles in 2022 with a specific focus on key skills in new technologies and processes that will help power the future of banking for both customers and colleagues at the Bank. To support the continued acceleration, TD has been focused on hiring talent with skills in cloud-Azure, cloud security, devops, machine learning and automation alongside internal training and re-skilling of colleagues in these areas. Opportunities for talent with skills in agile, UX design, and mobile have grown significantly as the Bank brings digital experiences to market that are changing how customers interact with their finances.Our approach of keeping the customer in the centre of everything we do and driving engagement, doubling down on talent, especially when it comes to developing key skills, taking a deliberate approach to strategic relationships with Fintech, Big Tech, retailers, and others, adopting a leadership position in the industry, having the right balance between defence and offense in pursuing opportunities, is how we win today and how we will future proof the organization.The Impact of the PandemicAt TD, we have embraced innovation in all its forms to tackle shifting market dynamics and disruptive forces, including changing customer preferences and expectations. This has allowed us to deliver best-in-class solutions and experiences for our customers, helping to differentiate our businesses in the market. Artificial Intelligence (AI) is one of the technologies that is dramatically changing the way customers engage with the companies they transact with, providing opportunities for more personalized experiences that predict customer wants and needs and offer valuable and timely insights.In today's connected world, we need our data environment to stitch all of our capabilities and insights together, in a fast and secure way. Our customers don't directly see the investments we make in data and artificial intelligence, but they are foundational to ensuring the right experiences. We are leveraging state of the art, cloud-based capabilities to ensure we get the most from our data assets and our AI capabilities are enabling us to deliver personalized, connected experiences. As a forward-focused bank, TD will continue to adapt, evolve and innovate in ways that empower our customers who are growing more confident accessing solutions through our digital channels, while also creating more seamless transitions to advice over the phone or in person.Piece of AdviceNow more than ever, identifying what our customers need and adapting to create products and tools that offer authentic and hyper-personalized digital experiences will be critical.From a financial services perspective, the future of banking is about bringing together technology, digital, and colleague capabilities so they are collectively delivering seamlessly and flawlessly ­ at the same pace at which customer needs, and the world around us, are changing.When the COVID-19 crisis began, TD was already undergoing a technology transformation journey that led to new capabilities, including automation tools, AI, data, Cloud technology, and advancing the Bank's cybersecurity defences. In the year ahead, our strategy will continue to help us deliver on our innovation and technology priorities as we look to build deeper relationships with our customers in this digital-first environment. The future not only includes collecting data and insights about customer needs but to also understand customer motivations and expectations.
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