| | DECEMBER - JANUARY8CIOReviewA VISIONARY'S APPROACH TO INNOVATION AND USER EXPERIENCEBy Joshua Nelson, Director of Technology Experience, Power Design, Inc.Dr. Josh Nelson is a visionary leader and tech expert, renowned for his compelling speaking, dynamic coaching, and hands-on training. From his early days leading in the U.S. Marine Corps to being the Director of Technology Experience in Power Design role, he has consistently empowered those around him. With a doctorate in business administration and the best-selling book Leadership distilled to his name, he brings practical insights that drive meaningful, lasting change for individuals and organizations. From Military IT Foundations to Global Technology LeadershipMy IT career began in the U.S. Marine Corps, where I served as the Information Systems Chief for the second tank battalion for four years. That experience laid a strong foundation for my skills in technology and leadership. After leaving the military, I transitioned to the private sector, working with Nielsen as a Field Service Representative. However, I sought a better work-life balance, which led me to the public sector. I spent 11 years with Pasco County Schools, ultimately becoming the Manager of Technology Services. In 2019, I joined Power Design as an IT Support Manager, and two years later, I stepped into the role of Director of Technology Experience.Today, I focus on ensuring that every interaction--whether it's a customer or an employee--delivers a seamless, efficient experience. I oversee key initiatives like our innovation program, IT support, user experience surveys, software adoption, and enterprise service management. Additionally, I'm spearheading our international expansion into Costa Rica, broadening the impact of our technology solutions globally.AI Adoption and the Growing Challenge of Shadow IT in BusinessesOne of the biggest trends reshaping the industry is the rise of artificial intelligence (AI)which holds immense potential. Now, the real challenge lies in how businesses can harness it for meaningful Joshua NelsonIN MY OPINION
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