| | JANUARY 20184CIOReviewThree Ways a Customer Data Platform Makes Marketing Automation More "Human"Frank Grillo,CMO,Harte Hanks [NYSE:HHS]17Michael Koch, Sr. Director, Samsung Electronics AmericaThe Transformation of Retail43CO VER ST ORYDelivering an Elevated Customer Experience Requires an Agile Retail Technology PlatformPerry Kramer, SVP & Practice Lead, Boston Retail Partners25The Intersection of Technology and Customer Experience in the Field: Getting It Right23Role of Augmented Reality in RetailRekha (Sasirekha) Ramesh, SVP, Global Head of IT & Digital Strategy, Daymon Worldwide29Leveraging Technology to Enhance Guest ExperienceKathy Tan Mayor, SVP & CMO, Carnival Cruise Line33Protect, Serve and Grow: Retailers Transform Processes with Science and ArtKS Kumar, CCO, Sutherland39CXO INSIGHTS10Eric Moriarty, VP, B-Stock SolutionsRetail returns: a $440B headache that technology and data analytics can solve32Maximizing Customer Lifetime ValueRon Gerace, Senior Vice President, Product & Marketing
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