| | FEBRUARY 20259CIOReview3. Scalability: This is flexibility's sibling. Any other platforms that used to engage and deliver digital experiences (such as communication, content delivery, etc.), should also be flexible and scalable - connected to the robust end-user database through which it can turbocharge experimentation using relevant, fresh zero and first-party data. The martech stack should be really composable and both flexibility and scalability are key. It is imperative to work closely with teams/stakeholders to further understand how to best use the data you are collecting, and what matters the most (and when) to your end-user4. Visibility: It is critical to track how all these efforts are performing vis-à-vis your business goals. Visibility is about ensuring the appropriate teams can easily check the important key performance indicators (KPIs). Another advantage of the flexibility and Agility foundations is that they also make relevant data report ready and can be easily sent out (automatically) to any data visualization platform that works with APIs. Other approaches that have also greatly helped our teams at Stanley Black & Decker:It is imperative to work closely with teams/stakeholders to further understand how to best use the data you are collecting, and what matters the most (and when) to your end-user. This will require an experimental mind frame across multiple teams: teams work together to create a hypothesis, test, and analyze (and use) its results and insights, many times over. Curious collaborators are the best throughout this process!Only collect data that will be used to provide or improve your customer digital experience. Privacy policies are like covenants where companies commit to collect only data it will use to improve the customer experience. No data should ever be collected for data collection's sake only.
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