ContentsIN MY OPINIONCOMBATING IOT CHALLENGES WITH SMART CHOICESSandeep Babbar, Head of Technology Innovation, GWA Group LimitedDEPLOYING TECHNOLOGY THAT CREATES A DELIGHTFUL CUSTOMER EXPERIENCE COVER STORY12CUSTOMER EXPERIENCE IN THE FOOTWEAR INDUSTRYRoger Graell,Chief Digital Officer,Bata GroupLAST WORD0834Tope Sadiku, Global Head of Employee Digital Experience,The Kraft Heinz Company
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