| | DECEMBER 202419CIOReviewLakeside enhances both IT team engagement and employee productivity in a way that no other solution can match."Our AI-powered DEX platform is unmatched in its ability to turn raw data into actionable insights, fundamentally reshaping how businesses operate in today's digital-first world," says David Keil, CEO of Lakeside.Delivering Real-Time Data with SysTrackThe Lakeside SysTrack platform sets the gold standard for providing enterprises with a complete view of their entire IT estate, offering the industry's most accurate and comprehensive data. SysTrack collects 10,000 data points every 15 seconds from 1,300+ real-time sensors deployed across physical, mobile, and virtual environments, supporting several operating systems. It gives customers a high-resolution, real-time, and accurate view of their digital estate.This rich dataset powers a machine learning model specific to each enterprise, helping customers:· Reduce IT ticket volume and resolution time.· Increase employee and customer satisfaction.· Support remote and hybrid workplaces.· Deploy IT transformation projects with confidence.· Tailor the digital toolset and employee experience to each employee's specific job.Lakeside also provides technical resources, product extensions (such as quick-start dashboards and pre-built scripts), global 24x7 support, and access to an online user community to assist with customer onboarding, adoption, and ongoing use of SysTrack. Customers also have access to Lakeside Academy, which offers free training and certifications, self-service resources, and various community features.Unlocking Efficiency through Smart Data CollectionOrganizations using the Lakeside platform can benefit from the industry's most comprehensive data collection. This data provides company-level insights into the IT estate, including health and performance metrics, hardware and software usage, and even employee satisfaction indicators. With a holistic view of the IT and user environments, organizations can address issues proactively, preventing disruptions before they impact operations. Additionally, hardware and software usage data enable companies to make smart, data-driven decisions, reducing spending on software licensing and hardware refreshes or upgrades.Fortune 500 Success: Reducing Incidents, Increasing RevenueA powerful example of Lakeside's impact is its work with a Fortune 500 health insurance provider. The company was experiencing revenue losses due to end-user system issues during peak enrollment periods. Although the client's internal data science team attempted predictive analysis, they lacked sufficient data to drive their models effectively. After deploying Lakeside's SysTrack, the insurer was able to send sensor data to their data warehouse, correlating environmental information to make informed, proactive IT and business decisions. The company maintained productivity in its remote call centers, which generate $1.4 million in revenue per minute. This led to a 35% reduction in incidents and prevented over 30,000 potential disruptions across the enterprise.In other cases, Lakeside SysTrack enabled a U.S.-based healthcare organization to save $8.8 million by proactively avoiding ~270,000 tickets. Another customer (a bank) identified a $4.3 million savings opportunity by removing 66,000 unused software licenses costing $65 annually and reducing 800 BitLocker Recovery Key calls per month, saving $200,000 a year.Pushing Boundaries to Lead the DEX MarketLakeside Software's commitment to innovation, along with its use of AI, machine learning, and predictive analytics, ensures it remains a leader in the DEX space. Recognized as a leader in the 2024 Forrester WaveTM for End-User Experience Management, the Gartner® Magic QuadrantTM for Digital Employee Experience Management Tools, and the ISG Provider Lens for Digital Employee Experience, Lakeside has also been awarded Technology Company of the Year at the Real Innovation Technology Awards."We're not just leading the DEX market; we're redefining it. By combining unmatched data collection with proactive solutions, we enable organizations worldwide to transform their IT environments, boost productivity, and accelerate digital transformation initiatives," says Keil. This dedication, acknowledged by major industry analysts, validates Lakeside's status as the premier AI-powered DEX provider. Our AI-powered DEX platform is unmatched in its ability to turn raw data into actionable insights, fundamentally reshaping how businesses operate in today's digital-first worldTOP 20 ARTIFICIAL INTELLIGENCE SOLUTIONS PROVIDERS 2024
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