| | DECEMBER 20238CIOReviewIN MY OPINIONResearch on the effectiveness of project implementation, such as the PMI's Pulse of Profession and the CHAOS Report, reveals a concerning reality: approximately 50% of implementation projects fail to reach the expected level of maturity, resulting in failures or underutilization of available tools. This finding is particularly relevant in the context of procurement.In recent years, the field of procurement has undergone significant and rapid transformation in its processes. Companies and tools have emerged that enable almost complete automation and traceability of all operations. However, it is surprising to observe that only a very small portion of companies fully utilize these resources.One possible explanation for this situation is related to organizational culture and adaptability to change. Effective implementation of new technologies requires not only investments in infrastructure and systems but also a mindset and practices shift within companies. Resistance to change, lack of familiarity with new tools, and the prevalence of traditional methods can be significant obstacles to the full adoption of process automation in procurement.In this article, we will explore the barriers and challenges faced by companies in their pursuit of full process automation in procurement, analyzing the influence of organizational culture in this context. We will seek to understand how culture can impact the adoption and effective use of information technologies, offering insights and strategies to overcome these challenges and promote successful transformation in procurement processes.Many companies that offer electronic purchasing services, data cleansing, supplier consolidation, and SRM have been present in Brazil for over 20 years, but their solutions have only been widely publicized and utilized in the past 10 years, primarily in the country's largest companies. Most current leaders have spent a significant part of their careers using conventional methods that historically worked, despite being less efficient. The lack of established governance and the exchange of information through email are still common, indicating weaknesses in processes and a lack of fairness in dealings with suppliers.Surprisingly, the greatest resistance to the implementation of new technologies comes from buyers themselves and even their leadership. Due to the nature of negotiations, which involve a lot of face-to-face relationship building, many procurement professionals try to bypass automated processes. In Brazil, there is no specific undergraduate degree for procurement, meaning that all professionals have learned their craft from more IMPLEMENTATION OF INFORMATION TECHNOLOGIES IN PROCUREMENT VERSUS CULTURE: BARRIERS AND CHALLENGES FOR FULL PROCESS AUTOMATIONBy Otávio Nunes, Procurement and International Trade Manager, Gomes da Costa (Calvo Group)
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