IN MY OPINIONIS YOUR INFORMATION TECHNOLOGY (IT) TEAM THE NEXT HERO OF CX?Sean Albertson,Head of Client Experience Measurement & Analytics,Charles Schwab30LAST WORDPedro Scripilliti,Head of Digital,Amara NZero BrasilLEADING THE DIGITAL TRANSFORMATION WITH THE RIGHT MINDSET08COVER STORY 12THE BIG PICTURE MACHINETAP INTO THE POWER OF DIGITAL VISUALIZATION Phil Hammer,Co-Founder
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