CIOReview | | 19 DECEMBER 2022Initially, the iJility team works in tandem with the client's goal of improving a building's Cost Per Unit. In most cases, iJility does that by locking into an engineered Cost-Per-Unit billing model for their deliverable. Second, the team assists in the rising cost of labor by eliminating the constant pressure for wage increases by offering incentive pay, paid weekly, to their employees. It's a win for the client, the employee, and iJility. Seasoned supply chain managers are engaged at the site level from implementation through the duration of the partnership, resulting in reduced direct labor costs, higher efficiencies, AQLs, and a clear emphasis on safety.iJility's proprietary technology platform aids in creating production modules tailored to their CPU offerings they provide clients. These modules, established during implementation, serve as a focus point for the stay-behind leadership that tracks their teams' performances in both efficiency and quality relative to the baselines established by their engineering team. Their workforce's efficiency, attendance, and process accuracy--all tracked within the system--drive the employee's ability to achieve their production incentives.These three key factors as qualifying gates for their incentive program have proven to significantly elevate the achievements at a site. In addition, their safety modules allow for greater insight into their most frequently occurring incident types so they can continuously assess, and shift focus to the aspects of the operation that ensures the safety of their team members."It is important to note that our solution is not a one size fits all," says Carl Scott, Vice President of Operations, iJility. "There are various components that drive the success of achieving strong results for our clients every day. The blueprint for each offering is developed as a unique roadmap for that client. We all may have similar concerns we are facing, but each operation, manager, city, and labor market is different. We must understand all of these things before we can develop a customized solution that addresses our client's pain points."Technology plays a key role in the overall delivery of their results, along with customer service, engineering, and supply chain operators who have a fundamental understanding of the daily concerns in the logistics world and how to creatively address those opportunities. The iJility team has significant experience in hundreds of operations providing solutions for organizations around the U.S. They believe that this gives them a unique vantage point of being able to deliver real world solutions that address the mounting concerns facing organizations each day. A client success story best depicts iJility's efficiency in improving logistics operations. A third-party logistics (3PL) provider onboarded iJility, citing capacity constraints. Their customer was experiencing significant increases in the B2B and B2C space with year-over-year growth of 20 to 36 percent, and finding it challenging to meet the continued need for growth in service and quality. Adding to it was the impact of the labor shortage and high labor costs in the region. They conducted their iJilitySTUDYTM, an engineer-based study reviewing the market, site's culture, processes, and quality, and then created a solution. They provided a fixed cost solution supported by their VSC, with boots on the ground from their engagement team, engineers, and operations and delivered the following results: While experiencing 34 percent growth at the time of engagement, they have and continue to deliver 100 percent SOT, 99.94 percent quality, and overall cost improvement to the brand.Thanks to that tremendous success, the provider onboarded iJility for their other operations, making them one of iJility's largest clients. The team at iJility believes that this ability to grow its footprint organically within existing clients is as important as acquiring new ones. It's indeed iJility's rigorous adherence to people, processes, and procedures that empower it to craft such success stories. iJility's end-to-end workforce optimization solutions are turning out to be a game-changer amid worker-retention challenges and rising labor costs
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