| | 19CIOReviewDECEMBER 2021Our three-decade journey with workflow solutions like ServiceNow has helped us expand our knowledge and develop best practices in implementation that ensure successful value delivery across a plethora of client needspossible support in automating and optimizing processes, both IT and operational management. "Our three-decade journey has helped us expand our knowledge and develop best-practices in implementation that ensure successful value delivery across a plethora of client needs using the ServiceNow platform," adds Thomas Haveneth. Additionally, Haveneth mentions how his company helps its clients make the most of their standardized ServiceNow integrations by enabling smooth bidirectional data connections and quickly identifying integration discrepancies.With regard to client onboarding, agineo helps a firm decide what kind of a service they require via an initial collaborative assessment that helps decide whether their challenges can be mitigated with ServiceNow. If the company's needs fit ServiceNow, agineo becomes an implementation partner, handling all aspects of their ServiceNow implementation, including project management, architecture consulting, requirements analysis, data and process integration, operational support, performance analysis, and troubleshooting, and more. And in cases where the client is a production organization, agineo assists them in handling their day-to-day workflow management. "We are not the kind of company that disappears after an implementation, one of our core focuses is to grow with a client by adding newer modules to their original implementation and build a fruitful and long-term relationship," states Haveneth.Highlighting the impact of agineo's services is a success story of a German financial services provider. agineo assisted a German financial services provider to replace their legacy change procedures with newer, more technical strategies. After an extensive market analysis, supported by agineo, the customer decided to choose ServiceNow to build a company-wide service portal platform and agineo to implement the ambitious project. The company started this project with its analysis of the customer's existing infrastructure, which allowed agineo to identify their requirements and replace inefficient deployments with ServiceNow modules. During planning, the basic structures of the configuration management database (CMDB) were defined, and the methodologies for connecting additional data suppliers to the CMDB were agreed upon. Following this, agineo began its design phase, where the company clarified responsibilities for updating and checking the CMDB data and performed validations and consistency checks for data quality. Based on agile methods, which are part of the ServiceNow product environment, the projects were successfully managed with proven agineo processes. A decisive factor was the targeted recording of the customer requirements so that the technical implementation could be realized quickly while at the same time ensuring the long-term sustainability of the solution. According to Haveneth, agineo's success can be attributed to its expertise in successfully implementing all of ServiceNow's modules and its ability to develop custom workflows for customers with special needs. "Our team of consultants have holistic knowledge of the entire ServiceNow portfolio, the best suited way to implement them, and their pricing. This allows our clients to have a seamless and time-efficient experience with minimal latency," explains Haveneth. Furthermore, to bypass the challenges concerning the team expansion, agineo has an ongoing collaboration with Universities, which allows students to work as interns at the company before joining its team after graduation. "ServiceNow consultants are rare in the market and therefore, we create our own people by starting early in a candidate's career and familiarising them with the work culture at agineo," opines Haveneth.Looking ahead, agineo plans to expand its managed services team and grow its clientele in the MSP arena, which will allow them to maintain its organic growth of 20 percent per year. "For our future, we do not just want to raise the headcount within our company but remain at the highest level of quality we offer to our clients and continue helping them grow and prosper using successful ServiceNow implementation," concludes Haveneth.
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