6CIOReview | | DECEMBER - JANUARYOver the last few years, Salesforce has become a fast-growing ecosystem that caters to the needs of almost every company irrespective of the domain that it deals with. It is helping businesses keeping up with rapidly changing market demands and meet customer requirements. Moreover, the company has continuously been working on updating the technology to serve everyone better. On that note, the recent trends show that the use of voice-based mobile applications will become an essential part of this era as sales and service executives find it more helpful to understand the mindset of their customers when it is said instead of typed out. Understanding the same, even Salesforce is implementing voice-enabled CRM systems to help their clients with more comprehensive insights for smarter decision-making. Take the recent instance of Salesforce Einstein, an AI assistant, is used to process CRM data and deliver accurate suggestions according to individual business needs. Today, Salesforce is bolstering the efficacies of Einstein by implementing voice-based commands and communications. This upgrade is helping companies empower their service agents, marketers, sales representatives, and others, to improve productivity. Driven by these tech trends, today, a variety of Salesforce service providers are entering the market build success atop of Salesforce solutions. In this edition of CIOReview, we bring you the story of some of the most promising Salesforce service providers that deliver the best outcomes for their clients. This edition also offers a combination of thought leadership articles from subject matter experts and exclusive insights from CIOs and CXOs. We hope this edition will provide you with the proper assistance in choosing the best Salesforce service providers according to your requirements.Let us know your thoughts!EditorialFueling Digital Transformation with SalesforceCopyright © 2021 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.This special edition on Salesforce is an initiative of CIOReviewThe selections for this Salesforce is made by an independentbody, and Salesforce has no involvement in this initiative norany partnership with CIOReviewCIOReviewEmail:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com December - January, Vol 10, Issue - 54 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewVisualizersIssac GeorgeRonald Donovan*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithSalesStephen Thomasstephen.thomas@cioreview.com Editorial StaffAaron PierceCarolynn WaltersShirley FaithRussell Thomas
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