| | DECEMBER - 202119CIOReview2InteractDelivering Holistic HRMSWe focus on HRMS and what's closely related to it and we make sure that our products are very configurable, very feature rich and extremely user-friendlyfor clients who have sophisticated needs. "Most likely we can cover all their needs with the product out of the box, but if we can't, we're ready to add the required feature to our general roadmap," mentions Van der Ven. In one instance, one of 2Interact's clients--a public utility--had struggled to deploy one of the famous enterprise legacy ERP HRMS solutions. The main reason was that due to their complex needs, they had customized the system heavily to the point that the system was too difficult to use. On top of that, it had become extremely expensive to support, and they could not upgrade it either due to the many customizations. "Our job was to replace the existing enterprise HRMS and deploy Interact HRMS as an integrated HRMS with Payroll for Weekly, Biweekly and Monthly staff together with complex time and leave requirements," states Van der Ven. To achieve this, 2Interact added some extra features to the standard product but mostly supported their needs with the existing configuration options and ensured that they could easily upgrade from now on.Such has been the prowess that 2Interact has garnered by offering clients a far better user experience, lower cost of ownership, and more intuitive features. The company keeps expanding into new markets in Asia, Africa, the Caribbean, and Europe. In addition, they have launched a new product built as an extension of Interact HRMS, Interact SSAS, or Social Security Administration System. This product is a true game-changer for many countries where the local social security system is under pressure to quickly modernize and embrace technology to allow employers to file social security taxes and contributions online and for individuals to apply for social security and other benefits online too. "We are also investing in AI in our HRMS solutions but we aren't doing so for the sake of the buzzword but rather to offer very specific benefits and tools for our clients to further automate their work, improve decision making and spot trends or prevent mistakes from happening by learning from past transactions in the system," concludes Van der Ven.
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