| | DECEMBER 202119CIOReviewand greater efficiency for clients. Richard explains the value of this proposition with a recurring scenario, "If you're just getting started with new technology, we can incorporate this new technology or solution based on an assessment; and, there are two types of domains to consider when it comes to services. One benefit is that we can supply the solution more effectively, and another advantage is that we can keep track of all services 24 hours a day, seven days a week, and present reports to clients on a dashboard." To top it off, DWS prioritizes security while delivering solutions to clients, which is critical in the current work-from-home environment. The company's solution runs on Microsoft Azure, and with Citrix in the mix, it covers all security aspects, and clients achieve the highest security for their business.DWS offers key services to organizations such as desktop as a service workspace, infrastructure for the cloud, and tech support, including networking functions as well. The cherry on top for these services is the company incorporates intelligence into it making it more efficient. "So, rather than just providing Citrix licensing and settings, I sought to create a solution, a business solution that includes Citrix Licenses," states Richard. One such example which was efficient in the current pandemic situation is 'Face to Travel.' Implementing facial recognition software, DWS developed this solution to reduce the physical contact between a traveler and staff, all the necessary information, including the ticket, is integrated into a database. All a staff had to do was scan the face of an individual, and they will receive the relevant information of the traveler. The company is transforming its services based on a client's need by providing 'X'aaS, where X can be Citrix, security, storage, or disaster recovery functions. "We offer various infrastructures as a service, we provide the technology built on Azure, and you pay us for a component of the solution, which is our services, that you can pay for as you go," states Richard. The company along with its innovative solutions, services, and customer-centric approach, is assisting clients to achieve the best possible outcome from their digital transformation while also caring for the planet's environment. We are listening to our customers, we are listening to the technologies and the market and we are going to build the product in terms of this external input
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