| | December 202019CIOReviewcomplex IT environments for some of the nation's largest enterprises for over 35 years. Whether it is managed security, field, or carrier services, ADCom provides industry-leading solutions with outstanding customer service. Since its inception, the hallmark of ADCom's solution has been its speed, flexibility, and customization, as well as its commitment to solving clients' needs. To further illustrate this, RJ Chapple, President of ADCom Solutions, mentions how a retail organization with over 150 locations in the U.S. chose to partner with ADCom to solve their IT business needs. Since the client had grown both organically and through acquisitions over the years, their network was disparate and plagued with several security concerns. ADCom helped the client implement IT technology standards and provided consulting on various hardware equipment providers. Together with the client, a decision was made to utilize the Cisco Meraki environment from a WAN connectivity standpoint along with converting the client to a Tier 1 carrier. Post conversion, ADCom continues to manage and monitor the client's entire infrastructure 24/7.During every project, ADCom follows a methodical approach while rolling out any changes, whether logical or physical to a network. There are also measures in place for a fallback scenario in the event any change does not work as intended. ADCom works closely with its clients to conduct weekly, biweekly, or daily check-ins and leverages proven PMO standards that ensure success on every project, small or large. Currently, on account of the pandemic, ADCom is seeing a higher demand from clients to manage a greater portion of their IT environments so they can instead focus on assisting their end-users. With many companies currently operating remotely, the "work from home" model has proven itself from a productivity and technology standpoint and this trend is predicted to continue. To this end, ADCom is investing significantly in its platform, people, and processes to raise the bar on service delivery and customer satisfaction to ensure that clients have a trusted partner they can rely on for multi-year solutions to simplify their complex environments.Moving forward, ADCom is focused on enhancing security as remote work continues to become the norm. The company is also working on leveraging artificial intelligence (AI) to correlate network outages and predict future trends to mitigate outages before it occurs. Alongside AI, ADCom is focusing on leveraging several other technologies like SD-WAN and 5G into its service offering. Despite the ongoing pandemic, ADCom's network operations center is functional as the company has been able to operate safely and securely from remote work environments without compromising on customer service and satisfaction and maintaining a hundred percent uptime. "We are in a unique position to provide the best managed IT services in the market by leveraging best-in-class tools and years of expertise," ends Jeff Moss, National Account Manager, ADCom Solutions. Through our expertise and partnership with AT&T, we ensure that clients are enabled to isolate, triage, and resolve issues that reside within their network, whether it is WAN, hardware, or application related
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