| | DECEMBER 20208CIOReviewIN MY OPINIONEnterprise mobility is the combination of people, processes, and technology built around mobile devices, wireless networks, and cloud-computing services, that allow companies to conduct business in a decentralized fashion. Global mobility - employees relocating for jobs around the world - could be seen as one of the most direct beneficiaries of enterprise mobility developments.While companies traditionally moved employees from place A to place B with permanent moves, employee job transfers today look much different. Temporary and short-term transfers, as well as commuting and extended business travel, are now typical. Corporate clients want the ability to communicate with relocating employees in the way those employees prefer, and that means making services available through a variety of modes and devices--for instance, providing options to video conference or instant message with their relocation provider, or offering access to a live service representative at any hour of the day through their mobile device. Millennial customers, in particular, expect a seamless combination of mediums or "Omni-channels" when interacting with relocation management companies, including self-service tools, voice, digital/mobile, and social.Employees working in far-flung locations also need technology solutions to help them stay on top of the myriad of details involved in their own moves, including getting up to speed on the language and culture of the location(s) they will be working in. At Cartus, we have met that need with a virtual online learning platform that delivers customized language training with a live teacher, so that employees can learn anytime, anywhere. Likewise, contracts, consent forms, and legal agreements can be signed electronically from a website or a mobile app--especially key when the sale or purchase of a home is involved.ENTERPRISE MOBILITY MEETS GLOBAL MOBILITYBy Ellen McMahon, SVP, Information Technology, Cartus Corporation
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