| | DECEMBER 201919CIOReviewGoing Beyond Delivering Technology For Miller Electric, the key to finding the right technology solution is to know what problems the government is trying to solve. "Once you know that, finding the right solution is easy, given that the market offers abundant and able solutions," says Stallings. This mindset, coupled with its consultative strategy, allows Miller Electric to break silos and bring multiple government departments together to find a suitable solution. "In an instance, a client was looking for cost-effective lighting fixtures across the city. But, there was a conflict between the decision-makers. One of its agency's concern was better citizen experience while the other's aim was crime control. We brought to bear our skills and expertise to find a middle ground in choosing a single solution that could serve the purpose for both departments," adds Stallings.In another instance, a city had hurdles with their parking infrastructure. Apart from the challenge of finding a good parking spot, the billing kiosk proved to be a bottleneck with people waiting in a long and unmoving queue to pay their dues. The citizens (drivers and attendants alike), irked and discontented to be wasting so much time, looked to their government for an efficient solution. With Miller Electric as its partner, the city replaced the existing kiosk system with license plate reading cameras and a mobile app for the citizens. The vehicle owners can now pay the parking fee and find the number of parking spots available in a specific location through the app.A Trusted Partner for the Long-TermIn its 90 years of business, Miller Electric has built a relationship based on trust and collaboration with its clients. Stallings humbly states that the company's vision is to partner with a city and partake in its long-term success. Their core value stands for building a sustainable community where they can cultivate long-lasting and collaborative relationships with their clients."Miller Electric will continue to leverage advanced technologies in the future to deliver excellence and quality services on time and at a fair price. We aim to empower organizations with access to data that will help them create new solutions," concludes Stallings. We follow the theme of `think global and act local' to find a long-term solution for the challenges faced by the city governments
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