| | December 20194CIOReviewCIO INSIGHTS12I n f o c u s10Contents202426SERVICE MANAGEMENT IN THETHE AGE OF DIGITIZATIONDouglas Duncan, CIO, Columbia Insurance GroupTHE CLOUD (AND DMS)THE INCREASING MAGNITUDE OF MICROSERVICESJudi Flournoy, CIO, Kelley Drye & Warren LLPRyan Douglas, Chief Information Officer, Digital RivernuvolaxThe One-stopShop for ServiceNowEnterprise SolutionsMarkus Muller, Founder & CEO
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