| | DECEMBER 20196CIOReviewWith a lot of options available to customers, there is a huge emphasis on quality control to maintain better customer retention rate. However, it is imperative to keep in mind that quality is not only about offering good products but it is about providing an enriching customer experience and giving the best-in-class services . From enhancing customer interaction by providing chatbots to developing interactive mobile apps, there are many ways to leverage technology to ensure great customer insights. Over the years, the usage of Quality Management System (QMS) has increased in every sector. The cloud computing technology has been dominantly used by the manufacturing industry, especially within the quality management domain. The benefits of using cloud technology is the pay-per use model and its steadily strengthening security. Apart from this, scalability, cost effectiveness and infrastructure benefits being the usual perks, cloud deployments provide extended enterprise connectivity and globally leverage along with vendor's software-as-a-service (SaaS) pricing and managed services. As the QMS landscape continues to address quality as the key factor, one of the prime reasons for organizations to shift their methodology from waterfall to agile model was to provide higher rate of customer satisfaction. Meanwhile, the Acceptance Test Driven Development(ATDD) has proved to be a collaborative approach that binds the organization and customers together for better quality test results. Furthermore, big data testing and predictive analytics are adopted to comprehend the customer's behavior which help to meet the demands of customers.Now the QMS has begun to merge with the ideas of sustainability and transparency so, before establishing a quality management system, organization need to identify and manage various connected, multi-functional processes to help ensure customer satisfaction. That's why enterprises are constantly looking for smart quality management solutions providers to help deliver it.To make your task easier, CIOReview features the "20 Most Promising QMS Solution Providers 2019". Having detailed knowledge of the QMS industry, we have brought to you some insightful articles from thought leaders in the industry. We hope this edition will help you in taking an informed decision about the QMS solution providers. Let us know your thoughts!EditorialTechnology Ensuring High Quality StandardsCopyright © 2019 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewContact Us:Phone:510-230-0395Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com December -23- 2019, Vol 08, Issue - 138 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffAaron PierceCarolynn WaltersDean WinchesterGeorge ThomasAnirban ChoudhuryRussell ThomasVisualizersJohn Walter*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithSalesStephen Thomasstephen.thomas@cioreview.com
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