| | DECEMBER 20198CIOReviewIN MY OPINIONEVOLVING IT TRENDS By Kerry L. Goode, CIO/Director, Technology Solutions, City of Durham1. What are the current market trends you see shaping the Public Sector space?There are several markets trends shaping the Public Sector space within information technology. Based on my analysis, the trends are:· Public sector investments will increase in Cyber Security technologies to address new cybersecurity threats· New opportunities to increase business value with the alignment of IT strategies that utilize evolving and emerging technologies· The public sector will invest in business resiliency IT infrastructure utilizing the Cloud technologies or utilize managed service providers to increase business value, performance value and compliance value.· The public sector will move IT systems into the cloud platform for systems such as email, collaboration platforms (SharePoint, etc.) and unstructured data due to the positive increase in ROI. The need to access, collaborative from anywhere and anytime will drive this change along with the reduction in cost.· The increase in the use of the software as a Service solution model when new systems are needed or older systems upgraded due to the total cost versus benefits becoming more competitive for SAAS platforms versus on-premise data center.· Core business systems for the Public sector such as ERP systems will be the last systems to move to the cloud due to enormous change management efforts, the cost required to migrate, new risks and lack of control of the performance value and cost when hosted in the cloud.IN THE PUBLIC SECTOR SPACE· Increase in the need for additional broadband for applications and internet of things technologies will be essential to become a smart city.One major trend is the investments the Public sector is making in new information technologies that will mitigate or build contingencies that will lessen the impact of cyber security threats as the result of the increasing cyber-attacks directed at the Public Space. For example, the City of Durham has increase funding by 200% for its new cybersecurity program. The new investment in cybersecurity will be justified by the number of attempts that are contained and eradicated with unexpected significant cost and the risk of losing important data and revenue. All the other aforementioned trends are based on the information collected as part of the city's business case development efforts that included an analysis of the business problems and solutions that maximize the ROI. As part of the IT governance process, the business cases are developed by the enterprise business analyst in collaboration with business units. The business cases are present to the CIO team and IT governance steering committee as part of the review and approval process. The IT governance program ensures that all new investments in IT are based on an approved business case. The business cases recommend the solutions that bring optimal business value, performance value and compliance value to address the validated business problem. As stated earlier, the business case development process also provides insight to the CIO on trends within the public sector space.
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