| | December 201919CIOReviewmarket, where organizations are positive that leveraging these technologies will ultimately solve their key organizational challenges. However, FireOak's experts recommend using the technology that is already in place first, while making information and knowledge management a part of everyday processes, workflows, and tasks. Abby believes that consistent and systematic knowledge management practices can help organizations achieve their goals. As there is no one-size-fits-all solution, it's critical to align knowledge management with other organizational priorities and practices. "Organizations often know that there's a problem with the flow of information and knowledge, but they seldom know where the problem lies. So, we take time to truly assess and understand what's happening in a holistic way, so that we can be sure we're solving the right problems," she explains.FireOak aims to make it as easy as possible for an organization's staff to find, discover, protect, share, and reuse organizational knowledge, information, and data. The company helps clients make the most out of their internal knowledge--from sharing internally, publishing externally, to strengthening protections around high-value data assets. FireOak develops organization-specific, resource-appropriate strategies that are realistic, as well as sustainable. FireOak focuses on the employees first and then aligns knowledge management and security needs with the organizational realities by considering what's most practical, cost-effective, and scalable. "Not only are we knowledge and information experts, but our expertise extends to understanding the "behind-the-scenes" journey taken by information and knowledge--everything from cabling to cloud storage, firewalls, workstations, and wireless networks," states Abby.Unique Customer Experience ApproachesThe company's consultants advise various types of organizations to ensure that the organization's information is accessible, secure, and discoverable--by the people who need it, when they need it, and how they need to access it. FireOak's work is entirely focused on addressing the unique Our technical expertise is what differentiates us from the rest. We're a small but nimble group of experts who are always trying to balance security and knowledge sharing for our clientsFireOak's Incident Response video game, developed for a client as part of a knowledge management and security consulting engagement
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