| | DECEMBER 20196CIOReviewToday, as organizational maturity keeps increasing, ITSM is underpinning digital business initiatives that deliver differentiated user experiences and enhance the value delivery process for end-users. For instance, IT service desks, in particular, is seeking new ways to increase speed, reduce costs, and improve the quality of business operations. This is where automation and AI are offering a solution to overworked IT staff. At the same time, chatbots, voice assistants, connected applications, and automated data collection are some of the interfaces that are being extended for instant servicing of customer requests.Moving to the cloud and developing self-service strategies in ITSM is another area that is radically impacting the way service management solutions are delivered. With the cloud, service request management solutions can automatically sort different request types for the IT teams, breaking down the barriers between the internal systems and the vendor. Moreover, automatically sorting tickets through a service request management platform ensures right requests get to the right destinations, thus streamlining operations.Amid these exciting developments, where technology is blurring the line between business and IT, CIOReview presents this edition featuring some of the IT service providers to help organizations transform and evolve both business and IT processes. In this edition, we would share the story of Pathway Consulting Group, Headquartered in New Jersey, as our cover story. PCG has become a trusted advisor and delivery partner to clients.Let us know your thoughts!EditorialThe Evolution of the ITSM Service LandscapeCopyright © 2019 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewContact Us:Phone:510-230-0395Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com December - 23 - 2019, Vol 08, Issue - 133 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffAaron PierceCarolynn WaltersDean WinchesterJustin SmithPallavi SRussell ThomasVisualizers*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithSalesStephen Thomasstephen.thomas@cioreview.com John Walter
< Page 5 | Page 7 >