| | DECEMBER 20199CIOReview· Understand the business processUnderstanding the interactions between HR, finance, administration departments during the lifecycle of an employee, customer or contractor is critical. One should focus on reviewing the processes, make changes if necessary to detect employment and contract status or reflect change in the job or role immediately.Partha Chakraborty· Workflow & integrationIGA tools should be able to build workflow between different organizational functions and integrate with departmental information systems. For example, an organization may use Workday for HR and custom home-grown software for fiancé department, if the identity governance solution cannot build integration through the connectors between these application systems, it will not be a successful implementation.· Analytics & automationThe solution should have good analytics and reporting capability to detect anomalies leading to improper or over permissive access, create security risk and compliance violations. Automation should be at the core of any IGA solution to make it agile in building integration with organizational business processes.· Training & awarenessEveryone has a role in ensuring a proper identity and access governance in the organization. Adequate time and energy should be spent to build the awareness program and ensure people know their roles, available tools and responsibilities in completing timely access reviews and compliance certifications.Disrupting Technologies in IGA SpaceRPA or robotic process automation is going to disrupt the IGA industry as building connectors with discrete administrative systems in any organization will rely heavily on automation. We need to keep a tab on vendors investing on RPA technologies in their IGA tools. Artificial intelligence(AI) is another area that will take IGA to the next level. AI is the new way of life, it is disrupting every technical field and IGA will not be any exception. Futuristic IGA tools should be able to understand the business process and adapt with the needed change in automation scripts to make it agile in closing the governance needs. The shift from on-prem to cloud bases subscription services will be something to watch for to reduce the operating cost and increasing the agility of IGA solutions.
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