| | DECEMBER 201819CIOReviewtypically reduce profit margins by 60 percent; overall highlighting issues with operational efficiency and brand perception.Using NLP (natural language processing) and ML (machine learning) techniques, Saggezza's team was able to quickly analyze one year's worth of call records to uncover insights which lead the significant amount of call center inquiries. They discovered that the vast majority of inquiries were about allergens in food, a question commonly asked in a restaurant but often overlooked as a data point online. Saggezza was able to make recommendations on menu design and ordering UI that allowed for ingredients information to be placed on order path relating to food allergies (nuts, gluten etc), health and fitness (calories, carbs etc) and taste preferences (no onions) so dishes could be customized. They designed a comprehensive list of recommendations to eliminate nearly 40 percent of the excessive calls. Similar paths were designed for table reservations, loyalty and rewards.Saggezza was able to identify areas threatened by a lack of digital maturity, subsequently assisting their client`s aligned business goals around projects with the most impact. These targeted initiatives increased transaction size, improved customer satisfaction and favorably impacted brand loyalty and net promoter scores.Saggezza takes a very streamlined approach to help organizations in their data journey. It first interacts with the stakeholders in the concerned organization to discover the current processes, challenges, architecture, tools being used to understand where they are in the journey of their data initiative. Then it undertakes a four-step process that involves data hub, data governance, reporting, and visualization. Once data reporting is handled, Saggezza takes the organizations to the next level by offering robust analytics services. "We offer full-stack business advisors and technical engineers who can understand and visualize the data and also have the skills of machine learning and data science. Our professionals work collaboratively with our clients to harness the power of company data, ensuring the business can understand and improve business processes to ultimately become more efficient and profitable," states Veera B.Budhi, Assistant Vice President, Saggezza.The company presently serves multiple industries such as finance, retail, insurance, and manufacturing. Budhi shares a customer success story of a retail company that was struggling with the management of their data, which was stored in legacy and mainframe systems. Saggezza helped their stakeholders gain valuable insights from their vast datasets by creating easy to read dashboards in one centralized location. These insights also offered predictive analytics that helped the retail business forecast and better prepare for what to anticipate in the future. To boost its business portfolio, Saggezza is investing heavily in data science and other areas. The company, with a team of experts and vast experience in delivering unparalleled Cloud, Data and AI services is empowering organizations with the right tools and methodologies to enhance business outcomes. Veera B.Budhi
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