| | December 20196CIOReviewAs the next evolutionary phase of traditional enterprise content management systems, content services platforms (CSP) help deal with growing content and data needs. CSP is about service-oriented processes that solve real business challenges. Driven by the growing adoption of social, mobile, analytics, cloud technologies, and the proliferation of data across the enterprise, the CSP market is expected to reach USD 60.3 billion by 2023.CSP vendors are turning to artificial intelligence (AI) for a wide variety of content management applications, including web content, digital asset management, marketing automation, and content marketing. AI is enabling productivity enhancements using machine learning and graph technology for content collaboration. This involves extracting sentiment and core knowledge from business documents and storing them as metadata for applications like contract management, risk analysis, fraud detection, and customer service.A particularly notable trend in content management technology is the rapid growth of personalization for both web content and enterprise content. The convergence of AI and personalization is bringing about better customer marketing, sakes, and service. With the rise to dominance of the web and digital marketing and advertising, personalization has become an integral part of how online retailers and other organizations do business by tailoring customer and user experience individually as much as possible.Rather than settle into comfortable maturity, the CSP market continues to respond to changes in buyer demands. At this junction, CIO Review presents its latest edition on content services platform solution providers featuring insights from industry thought leaders and solutions from innovative technology providers. We hope this edition helps prepare you for the challenges of tomorrow.Let us know your thoughts.EditorialDelivering Experiences at the Individual Level Copyright © 2019 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewContact Us:Phone:510-230-0395Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com December 17, 2019, Vol 08, Issue - 126 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffAaron PierceCarolynn WaltersDean WinchesterJune Williams Shirley FaithRussell ThomasVisualizersGeorge Mathew*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithSalesStephen Thomasstephen.thomas@cioreview.com
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