| | December 20195CIOReviewCIO INSIGHTSLAST WORDCXO INSIGHTS20234633 Still a Long Way for Automation to Take Over Customer Service in EntiretyCaribou Honig, Chairman & Co-founder, InsureTech Connect42 From Agent to AdvocateRob Gofourth, Vice President, Operations Strategy & Performance,Blue Cross NC4623262029Customer Experience Benefits of Contact Center ServicesJanie Frank, Knowledge Management Analyst, Hunter DouglasOmnichannel, Next-Gen Tech and Engaged Agents Converge to Drive Superior CXMichael Ringman, CIO, TELUS InternationalThe Wisdom of the CustomerNick Snively, Senior Director, Academic Success Operations, 2ULessons from the Front Line John Graham, Vice President Technology Services & Contact Center, Patterson CompaniesDon't call it a contact center ­ The DFW Experience HubJulio Badin, Senior Vice President, Customer Experience, Dallas Fort Worth International AirportInfocus10
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