| | December 201919CIOReviewmessage consistency. To date, BluIP has been successful in delivering enterprise-scale solutions to its clients (more than 1400 Hotels) who offload about 40-50 percent of the live contact center agent interactions. "Over time, this will improve to 70-80 percent. The process will also become more intelligent to greatly reduce reservation agents, and front desk and operators required to cater to customer/guest request," says Norris."Not every call can be handled today by AI Virtual Agents, but if we can reduce or competently offload contact center call volumes by 50-70 percent, this will have a dramatic impact on the businesses we serve in the hospitality, large enterprises, healthcare and distribute retail verticals," states Norris. Today, the BluIP Integrated Cloud Solutions offering comprises conversational AI Virtual Agents that leverage deep integrations with the company's cloud contact and hosted PBX solutions, voice and text intent processing, cognitive service gateways, analytical reporting, and fulfillment/integration platform. Looking forward, BluIP plans to further evolve its AI conversational platform contact center, cloud PBX, and messaging platforms and further expand into more international markets. To date, BluIP has been successful in delivering enterprise-scale solutions to its clients (more than 1400 Hotels) who offload about 40-50 percent of the live contact center agent interactions
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