| | DECEMBER 20198CIOReviewIN MY OPINIONPOWERING DIGITAL INNOVATION BY HARNESSING CLOUD COMPUTING By Joseph Santamaria, Senior Vice President, Chief Information and Digital Officer, and Michal Szopinski, Senior Director of Infrastructure DevOps and Architecture, PSEG [NYSE:PEG]The capabilities of businesses are expanding and evolving constantly. Even the smallest business can compete or disrupt larger businesses halfway around the world. The pace of innovation and learning is what will create the sustainable businesses of the future. This is why CIOs are quickly becoming critical advisers to future-focused CEOs. Continuously improving existing business models and the development of new products and services are, in many cases, no longer separable from the technology that enables them.This reliance on technology within innovative enterprises creates challenges for the CIO ­ such as the need to sustain technical debt while quickly incorporating the necessary technology innovation, or the challenges to attract and retain talent, and the imperative to evolve delivery processes and culture to premium speed to value. All of this, of course, in a secure architecture.In 2016, PSE Grecognized that the pace of innovation and new player entries into the technology world, together with the breadth of required technical capabilities stemming from the increasing penetration of technology across the energy sector, required a cost-effective, scalable and flexible new approach to our historically "on-premise"-centric architectural paradigm. We shifted to a "cloud-first" strategy that has served as an accelerator for "Art of the Possible"-type innovation, as well as a source of cultural change and lower operational cost. The undertaken work resulted in the selection and ongoing partnership with Amazon Web Services on our innovation journey.Today, in 2019, PSEG has created a number of innovation tracks with a partnership with Amazon Web Services (AWS).These cover various areas of company operations, such as work management or customer service. PSEG has been able to introduce new capabilities previously not envisioned, such as an Alexa skill-based customer channel and machine learning-based energy trading forecast functions. The entire Joseph Santamaria
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