| | DECEMBER 201919CIOReviewAs a company, the yardstick of our success is our clients' satisfaction"Despite being a mid-sized firm, we have the deep technological expertise to expedite rapid application transition to the cloud, ensuring security and advanced data analytics for informed decision-making," says Joe Conway, Addx CTO and SVP for Applied Technologies. Two-Pronged Approach and TrainingTo facilitate a seamless transition to the cloud for its clients, Addx undertakes a two-pronged approach--consultancy and implementation. In both of these areas, the company works in partnership with clients, providing them with access to its development and testing environments throughout the project life cycle. Most importantly, before moving into a full-fledged cloud implementation, Addx walks its clients through pilot prototypes to demonstrate the scope of capabilities they will receive. "These pilots enable our clients to explore the benefits of cloud migration at a fraction of the production cost, helping them mitigate risks," Millward states. Also, through the agile design process, the company can sharpen its incremental deliveries and make essential course corrections to bring the optimum solution to the table.Change management--including training, discussion, and interaction with clients--is another critical focus area for Addx. The company has significant experience delivering comprehensive and up-to-date training to acclimate organizations to new systems and business processes. They can provide qualified instructors and other subject matter experts as needed. Addx also creates extensive and complete documentation for users, system administrators, and other stakeholders to help them better understand the migration process. Furthermore, Addx knows from experience that systems often fail due to implementation and acceptance issues. So, as a part of their change management approach, the company works closely with clients to understand how they would like to use the new systems and leverage Addx's training or support. These change management tactics are designed to facilitate the "cultural adaptations" needed to make users comfortable interacting with new business processes by demonstrating the benefits of the solution. "We work holistically with our clients," comments Conway. "As a company, the yardstick of our success is our clients' satisfaction."Breaking the Status QuoAs an aspiring $100 million technology-focused firm, Addx believes in leveraging its resources and specialized skills in a more efficient and targeted manner to ensure a seamless and hassle-free transition to the cloud. Unlike many of its competitors, who offer one-size-fits-all solutions for every problem, Addx gravitates toward difficult issues that require transformative, "Good Government" solutions to disrupt the status quo. With a Federal civilian and national security client base, Addx understands the need for proper security. The company leverages AWS's secure infrastructure to make federal agencies confident enough to move sensitive government data or applications to the cloud while adhering to stringent regulations. Most importantly, Addx has embraced the "DevSecOps" practice, where applications and security controls are developed and tested in a cloud-native code pipeline. The DevSecOps model ensures that applications are built from the ground-up with proven security as an inherent, "baked-in" component, which empowers federal agencies to scale and innovate while maintaining a secure environment.A TestimonyHoning such capabilities, Addx has built a long-standing relationship with many of its clients. In one instance, one of its biggest clients faced a challenge classifying the thousands of applications it needed to process each year, using an outdated infrastructure that caused significant expense and delay. Engaging with the client, Addx ran a pilot project based on machine learning, using an artificial neural network model that was able to identify and classify the applications with 95 percent accuracy. Ultimately, by leveraging this automated process, the client was able to save millions of dollars and operate much more efficiently.With many such compelling accounts of client success under its belt, Addx has constructed a technology roadmap for the future. It will sharpen its AWS expertise by working with innovative tools to serve clients more seamlessly. Furthermore, the firm is focused on expanding into diverse industry verticals to further deliver for clients. In a nutshell, Addx's team of experts and extensive government domain acumen enable it to help clients look beyond today's challenges and create a vision of tomorrow's missions. "Through our agile approach, we work collaboratively with clients, starting with a Day One Readiness program and following through with continual progress checks. We do not stop until the completion of the project with total client satisfaction," Millward concludes.
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