| | December 20178CIOReviewWORKFLOW AND DATA ANALYTICSBy Michael Ricci, CIO, Massachusetts Eye and EarThe current evolution in the workflow landscape has been all about satisfying the need to increase efficiency. The technological trends have ensured that the available information has not only been able to provide additional workflow opportunities but also track the current processes. The landscape has been trending toward data analytics and its applications which have made a huge impact on how organizations are able to define better and more streamline workflows. During the last couple of years, the industry has witnessed an exponential rate of technology proliferation when it comes to the healthcare workflows. Healthcare systems have adopted new electronic medical records which have completely changed how we carry out different processes. As new upgrades are applied--quarterly and semi-annually--new functionalities become available, allowing industry leaders to constantly examine how to best adjust their workflows in order to accommodate these new functionalities.Setting the Patient ExpectationsHealthcare organizations today need to do more with less and provide a patient experience that encourages patient loyalty. In healthcare, it's all about providing patients a good experience from start to finish. Part of this experience revolves around a need to make sure that communication is in the forefront of what the healthcare providers are doing. For example, waiting for appointments in healthcare is a big concern and thus, there is a need to move patients through the systems quickly without a lot of delays. There are always bottlenecks in systems and workflows, whether due to technology or resources, that have to be identified and addressed through smoother workflows.Big data is already a standard feature of daily life for consumers outside of the hospital. Consumers have developed expectations on interactions with service providers being tailored to their individual needs and desires, and have become largely comfortable with the idea that their past actions can be used to predict their future needs. Healthcare has lagged behind somewhat in its ability to create a responsible and predictive patient experience, but the industry is quickly catching up with other sectors. The healthcare facilities are leveraging AI to analyze and understand what's happening in their workflow. This has become an integrated solution to the systems. In fact, healthcare organizations today are using business intelligence and artificial intelligence (AI) tools to analyze workflows as part of an ongoing analysis to increase efficiency and keep up with the evolving system functionalities. This is really what's Michael RicciIn My Opinion
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