| | December 201719CIOReviewMindflash makes online training and collaboration easier, faster, and more profitable for companies ranging from small businesses to Fortune 500 companies. Users can simply upload existing training materials in the form of PowerPoint, PDF, Word, videos, or audio recordings, organize them in an easy-to-use visual dashboard with unprecedented visibility, and invite learners to easily access vital information in real-time. Mindflash also delivers enterprise features including a robust API, white-label branding, and an embeddable training player to incorporate training within the client's application, website, or intranet. With these capabilities, Mindflash solves a myriad of training challenges. Since each organization's unique business environment and workflows drive a diverse set of reporting needs, Mindflash has invested heavily in building best-in-class reporting functionality. The company also provides integration with several technologies including Salesforce and other business intelligence platforms. Mindflash's cloud-based LMS is currently used by leading organizations like Uber, Dyson, Samsung, and Johnson & Johnson to provide frequent training on business-critical topics to thousands of contractors, partners and customers. Casey works alongside his team to provide exceptional customer experiences, which he believes are paramount to the company's success. Customer-First StrategyCustomer on-boarding and enablement are common training focuses, especially for businesses with complex product offerings, such as medical devices, insurance, and software. "The largest area of growth at Mindflash and across our industry is in customer training," says Casey. One Mindflash client, a firm that provides ERP software to financial services firms, recently deployed a large-scale customer training program using Mindflash's LMS platform to adequately support their fast-growing client base. The client now offers more than 125 short courses within their application, training customers on best practices right within the product. These 3-5 minute courses help users learn how to accomplish different tasks with the software and have dramatically reduced the time spent on on-boarding. Online customer training also ensures customer engagement and success while saving the client millions of dollars. "We believe that customer-centric training--which is deeply integrated into our products and applications--without the intervention of the customer support teams, will be the norm in the next couple of years," affirms Casey. Casey believes that in order for companies to be successful, they have to be hyper-focused on customer experience. "The customer has to come first," Casey adamantly comments. As a customer-focused leader, Casey is passionate about helping companies to solve important business challenges through training and enablement. In order to solve any customer's problem, business leaders have to understand the problem. This is one of Mindflash's core values. Great companies are making investments to adapt and service the needs presented by today's evolving nature of business. Training people anywhere, anytime is now a necessity. "I believe that an obsession with customer success, a deep sense of curiosity, and incredible resilience are necessary to build a great business," concludes Casey. I believe that an obsession with customer success, a deep sense of curiosity, and incredible resilience are necessary to build a great business
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