| | December 20156CIOReviewCopyright © 2015 CIOReview. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewDECEMBER 1 - 2015Mailing AddressCIOReview44790 S. Grimmer Blvd Suite 202, Fremont, CA 94538T:510.402.1463, F:510-894-8405 DECEMBER 1 - 2015, Volume 4 SE 109 Published by CIOReview To subscribe to CIOReviewVisit www.cioreview.com Editorial StaffSalesT:510.565.7614 VisualizersStephen ThomasK.Manoj kumarUTILITIES TECHNOLOGY SPECIALCIOReviewCharlescharles@cioreview.comManaging EditorJeevan GeorgeAaron Pierce Ankit Sharma Joe PhilipAlex D'SouzaArunkant Matthew JacobWith fundamental shifts in its business and operating models, the utilities sector is undergoing changes that are transformational rather than incremental. The boom in renewal, off-the-grid energy installations and distributed power systems are some of the biggest changes affecting utilities, and the companies that take these lightly are risking their own peril.The gains made in these areas have altered the business equation so much that the customer is rapidly becoming a dominant force--a radical change for the utilities industry. Power companies are being forced to rethink their customer relationship with many already offering mobile applications that allow customers to track and control their energy usage, pay bills, report outages and more.It is clear that the industry is no longer on the brink of the massive transformation; it is already underway. With the pieces around fuel prices, renewables, customer interaction, distributed generation, electricity storage, and energy efficiency falling into place, utilities are now taking concrete steps to incorporate these elements into their business models to seize opportunities for growth. While certain forward-thinking companies are already down this path, the majority tend to focus on defensive strategies. But this is quickly changing as companies begin to grasp the enormity of the changes happening around them.With 2016 just around the corner, utilities have a better chance of succeeding with ancillary services by leveraging customer-benefit programs and building on the connections that these programs generate. Data and analytics are also expected to play a key role in helping drive greater results with energy efficiency programs. More than just utilizing insightful customer data to facilitate personalized customer interactions, analytics can also help utilities to reach customers with guidance and advice on solar--which is becoming increasingly competitive, cost-effective, and widely adopted.With unforeseen challenges, twists and turns lying ahead, the stage is set for the utilities companies to up their game. To help you choose the right technologies and stave off competition, we present to you the Utilities Special Edition of CIOReview. We hope the insights gathered from thought leaders around the world will help you reform your businesses strategies for a better tomorrow.Jeevan George Managing Editoreditor@cioreview.comToward a Customer-Centric FutureEditorial
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