| |AUGUST 20246CIOReviewContact centers have increasingly embraced sustainability practices to reduce their environmental impact, enhance operational efficiency, and bolster their corporate image. Initiatives such as the shift to energy-efficient data centers, the adoption of virtualization and cloud computing, and the implementation of energy monitoring and management systems are not just about being 'green 'but about reaping tangible benefits for the business.Paperless operations are another critical initiative. Digital alternatives are used for documentation, customer interaction, training, and onboarding. Remote work policies can reduce the environmental footprint by lowering commuting and office resource consumption.Contact centers are active leaders and not just passive participants in the sustainability movement. They are adopting comprehensive sustainability strategies and integrating them into various operations. These strategies, including sustainability training, green certifications, sustainable procurement practices, and regular reporting on sustainability efforts, are not just buzzwords but the pillars of our commitment to long-term success and environmental responsibility. The edition Contact Center 2024 delves into how the solutions and services providers are at the forefront of transforming and shaping customer service. The magazine further brings in thought perspectives from Bradly J. Sax, Customer Strategy & Experience, Vice President, Lendlease, Lourdes Alvarez, Contact Center Director, BANCO CARIBE and Jovan Reveron, Multi-Site Director of Concierge Services at Bozzuto. Staying ahead of technological advancements and emerging trends will be crucial for providers and businesses as the industry evolves. In an era where customer experience is a key differentiator, the role of contact center solutions and service providers has never been more critical.We hope these valuable insights from industry leaders featured in this edition will assist you in making informed decisions for your businesses.Let us know your thoughts.EditorialThe Multi-Faceted Approach to Sustainability in Contact CentersCopyright © 2024 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewEmail:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com AUGUST - 01 - 2024, Vol 13, Issue -49 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffAaron PierceCarolynn WaltersDean WinchesterShirley FaithVisualizersJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithDisclaimer: *Some of the Insights are based on our interviews with CIOs and CXOsAva GarciaRussell ThomasCelestial Jordan
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