ContentsThe Importance of Customer Service and Adaptability in ResidentialJovan Reveron,Multi-Site Director of Concierge Services,BozzutoLAST WORD30IN MY OPINIONThe Importance of Contact Center ServicesLourdes Alvarez,Contact Center DirectorBANCO CARIBE08COVER STORY 12HOW CULTURE AND OPERATIONS DRIVE CUSTOMER EXPERIENCE (CX)Bradly J. Sax,Customer Strategy & Experience,Vice President,Lendlease
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