| |AUGUST 202419CIOReview10 MOST PROMISINGSpok spok.comSpok offers secure and efficient clinical communication solutions tailored for healthcare settings. Their platform facilitates encrypted messaging and integrates with hospital workflows to deliver critical information promptly to care teams. The company enhances patient care by reducing communication gaps and enabling healthcare professionals to focus more on patient interaction, improving clinical outcomes.Enghouse Interactive enghouseinteractive.comEnghouse Interactive offers comprehensive contact center software solutions that enhance customer experiences (CX). They provide flexible deployment options (Cloud, On-Premise, Hybrid) tailored to diverse business needs. Their solutions include call center software, AI integration, workforce management, and analytics, empowering organizations across various sectors to optimize operations and drive growth through superior customer engagement strategies.Twilio twilio.comTwilio is a customer engagement platform that enables businesses to connect with customers globally through SMS, voice, email, chat, and WhatsApp. The company offers tools like its Customer Data Platform (CDP) and flexible APIs to personalize customer interactions, enhance engagement, and drive growth across various industries.Five9 five9.comFive9 provides cloud contact center software, dedicated to transforming customer engagement centers into hubs of excellence. With innovative solutions powered by AI and an open platform, the company enhances both customer and agent experiences. Their comprehensive product suite supports inbound, outbound, and blended contact centers drives business success, and fosters lasting customer loyalty.Vonage vonage.comVonage empowers businesses worldwide with innovative communication and customer engagement solutions. Their platform includes communications APIs for messaging, voice, and video, unified communications for seamless global collaboration, contact center solutions for enhanced customer service, and conversational commerce tools to drive sales. SOLUTIONS PROVIDERS - 2024CONTACT CENTER
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