| | AUGUST 20239CIOReviewFor example, a K-12 private school had an aging telephone system break down right before a holiday season. They urgently needed a flexible communications network to connect staff in multiple locations to avoid disruption to its school community. With fiber internet access already in place, a network-based UC solution was employed to connect the entire campus and administrative offices with voice, video and messaging. Our Spectrum Enterprise team provided quick implementation and full support, resulting in delivery over a week-long school recess. And the school realized unexpected benefits. Dependent upon enrollment and donations for its funding, the new UC solution helped the school better connect with new families and potential donors. It also freed up school resources by eliminating the need for IT to manage additional third-party vendors.In another example, a restaurant chain was upgrading its outdated point-of sale (POS) system and worked with our Spectrum Enterprise managed network team to develop a solution with a dedicated, high-performance fiber network. While it had previously struggled with the complexity of multiple phone systems and separate invoices, the chain moved to an integrated unified communications solution ­ simplifying its communications, reducing work for IT and improving reliability. The SLA also covers its fully managed phone service ­ from hostess's IP phones to the company's call centers.Going beyondIf your organization requires enterprise-grade unified communications, a vendor partner can reduce the complexity for IT teams with limited resources by providing a single resource for multiple business needs. At Spectrum Enterprise, both the UC solution and the fiber connectivity that delivers it include 24/7/365 U.S.-based support. This incorporates critical communications services into a larger, integrated solution that adds value at all stages of a UC implementation: developing a solution strategy, designing an appropriate network, deployment, managing services -- including cloud-based UC solutions -- and providing ongoing support. This results in exceptionally resilient enterprise-grade security, flexibility and reliability as your organization continues to evolve. An enterprise-grade UC solution can integrate into your network infrastructure while minimizing overall system complexity. It provides more visibility and control of individual apps, settings and user permissions
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