ContentsCXO INSIGHTSCXO INSIGHTSJeff Rosenfeld,SVP Digital and Customer Experience, Cinemark TheatersTHE CINEMATIC POWER OF GREAT DIGITAL TRANSFORMATIONS16Roger Graell Sole,Chief Digital Officer,Bata GroupCUSTOMER EXPERIENCE IN THE FOOTWEAR INDUSTRY20Joshua Peacher,Vice President North America Customer Service,MCC LabelTRANSFORMING THE CUSTOMER EXPERIENCE IN A B2B ENVIRONMENT ­ PHASE 1: DISCOVERY AND ASSESSMENT22Ingrid Olson,Head Of Customer Experience,MelioSTAY UPDATED WITH TECHNOLOGICAL DEVELOPMENT TO DRIVE BETTER CX24Paul Tobias,District & Quality Assurance Manager,Osmow's Inc. PRIORITIZING THE CUSTOMER EXPERIENCE26Cynthia Kellam,Global Head of Digital, CX and Marketing Data/Insights/Analytics,TE ConnectivityELEVATING CUSTOMER EXPERIENCE AS A PRODUCT WITH MODERN PRODUCT LEADERSHIP28THE SECRET TO IMPROVING YOUR CUSTOMER EXPERIENCE: PRIORITIZING THE FRONT-LINE ASSOCIATE30Alex Tallman,Director of Retail Experience & Education,Fleet FeetLAST WORDPG - 14 10 MOST PROMISINGSERVICES PROVIDERS - 2023CUSTOMER EXPERIENCE MANAGEMENT
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