| | AUGUST 20208CIOReviewIN MY OPINIONMoving to a Software Defined FrameworkAt Gap Inc., we have millions of customers who visit us every day in stores, on our websites and on their mobile phones. As the shopping experience has evolved, so have their expectations of the experience they will have each time that they interact with us. They expect fast service, short wait times, an easy way to discover products, and more personal interactions with associates. To deliver this level of customer experience, we must have the technological backbone to support these interactions and avoid slow response times or even service outages that keep our customers from discovering our products. That's why, over the past year it has been a priority for our teams to innovate and modernize our technology and infrastructure as we lead a large scale digital transformation across the company. One of our key focus areas has been to move to a Software-Defined Networking infrastructure. This provides us several advantages, such as:Easier Network Provisioning ­ Ability to accelerate service delivery by provisioning both virtual and physical network devices from a central location using zero touch provisioningCentralized Controller - Simplified operations and management as we continue to automate our operations in our complex environment with Rathi MurthyBy Rathi Murthy, CTO, Gap Inc. [NYSE: GPS]
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