| | AUGUST 20206CIOReviewAs we enter a new decade, customer experience proves to be a key differentiator and something that most companies are now prioritizing. It has never been more important to deliver a consistent, seamless experience for customers and to look toward the future to find innovative ways to meet their needs. Marketers are going out-and-out to embrace technologies like IoT and Artificial Intelligence (AI) to enrich their customer experience. AI technologies, including machine learning (ML) and natural language processing (NLP), can read, organize, and utilize this centralized data at a scale that is beyond the capacity of humans. By leveraging AI and automation, IoT can also make tasks easy for consumers and provides them with an experience tailor-made to their life. The assurance to transform how customers interact with companies and build a new paradigm for customer relationships is what drives organizations to focus on customer experience.Organizations are gradually shifting from human to bots as they provide real-time responses within seconds, can handle complex intermediate questions, and are far less error-prone compared to their human counterparts. Also, technologies like RPA and AR are gaining tractions amongst companies as they deliver enhanced capability with greater effectiveness and efficiency while providing greater user experience. As technology continues to advance, customers' expectations also continue to change, and radically restructure the way many companies operate in the future. Companies that can leverage these innovative technologies to keep up with the changing demands will ultimately reap success. This edition of CIOReview features the latest developments in Customer Experience Management along with a host of new technologies, innovations, and disruptive players that are accelerating the momentum. Leafing through these pages will keep you updated on the refreshing technologies and the latest trends in the CEM space and will help you in making effective decisions for your enterprise.Let us know your thoughts.EditorialCustomer Experience - A Key USP CIOReviewContact Us:Phone:510-230-0395Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.commarketing@cioreview.comAugust 19, 2020, Vol 09, Issue - 50 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.comCIOReviewEditorial StaffAaron PierceCarolynn WaltersDean WinchesterJune Williams Shirley FaithRussell ThomasVisualizersIssac GeorgeJohn GothamJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithSalesStephen Thomasstephen.thomas@cioreview.com Copyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.
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