| | AUGUST 20208CIOReviewToday,the adoption of technology within business practices is being outpaced by the rate new applications are being created. While some developers of legacy industry applications are diligently working to incorporate common features found in personal and social circles, other businesses are getting caught up in hype cycles. Processing speeds and easier code development applications have created an explosion of capabilities pushed into the market. Within a 10-year period, we've came from the introduction of the iPhone in 2007 to the race towards figuring out quantum computing in 2017. Established companies who are focusing on current processes to automate are missing the opportunity to reimagine their industry and engineer their future from the ground up. Most legacy processes evolved to electronic versions once computers came along. Adopting automation into your current processes cause such dramatic changes that often value stream definitions and end to end process engineering is more beneficial than continuing to take requirements from the current process. For example, rather than using Robotic Process Automation (RPA) to push work at a micro-level, use a clean-sheet approach to define the process purpose and design a digital version.In order to avoid getting caught up in cycles of complexity at elemental levels, here are some ways to create a strong foundation for future process automation that will shift the focus back to overall intent of the workstreams:1. DEFINE YOUR TRUTHWhile reducing operational costs is usually the traditional purpose,automation has multiple uses. For example, it could also be used for customizing products and services or doing something that hasn't been possible before. Regardless of the usage, it's important to look internally of why you're considering technology at this point. Is the strategy to stand your ground and compete in a static way? Or are you By Kevin Huggard, Director, Process Automation & Architecture, Kelly ServicesDON'T AUTOMATE THE PRESENT, ENGINEER THE FUTURE - 5 WAYS TO CREATE A FOUNDATION FOR EFFECTIVE PROCESS AUTOMATIONIN MY OPINION
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