| | AUGUST 20196CIOReviewWhile many MPS providers are repositioning MPS in the wider realm of workflow or process automation or content management, a minority of organizations have embraced these broader services within their MPS engagements. While most clients are content with their MPS relationships, many continue to voice the desire for a direct, proactive and innovative business partnership. This customer-centric and strategic approach to MPS requires innovation, insight and industry expertise. The market has seen a wave of consolidation in the past few years, with manufacturers scrambling to reposition their print businesses and respond to digital disruption. With the continuous reliance on printing, organizations are demanding more reliability and availability from their print resources. Hence, one can say smarter analytics, automation and a proactive approach hold the key to service delivery excellence, through which service performance can be enhanced. This is achieved by embedding analytics throughout the MPS engagement--from the initial assessment process to continuous monitoring. Many MPS providers are also incorporating predictive analytics to provide insights on equipment, support operations and field technicians in order to optimize service delivery. While customers are already convinced by the cost savings that an efficient MPS can bring, there still remain many gaps in MPS for meeting the needs of enterprises today. In this edition of CIOReview, we bring forth those new-age MPS providers who through their innovative solutions are offering more than just a platform to collaborate and work towards productivity.Let us know what you think.EditorialEvolution in ParallelCopyright © 2019 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewContact Us:Phone:510-230-0395Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com AUGUST - 06, 2019, Vol 08, Issue - 61 (ISSN 2644-237X)Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffSalesAaron PierceCarolynn WaltersJustin SmithShirley FaithRussell ThomasRose DcruzRichard Watsonrichard@cioreview.comVisualizersIssac GeorgeDevid Parker*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin Smith
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