| | AUGUST 20198CIOReviewTechnology and its services have been thrusted from the one time caboose to the engine that runs most of the world's business processing. This transformation happened almost overnight and the effects of the change, coupled with the force and momentum of the world's current pace, is just starting to present itself. IT leaders are in a position that many are unfamiliar with, and that is being business leaders first then technologists. This transformation has forced IT leaders to become marketing experts, communication experts, and accountants. Long ago are the times where technologies were procured, implemented, used, and supported; the modern day technologist needs to be concerned with ROI, NPV, and TCO.Today's IT leaders are forced not only to perform on the business stage, but contend with not only technology advancements and change, but, changes in culture, practices, and other societal factors. Business is rapidly changing, yielding an agile like approach to solving business problems. Staff is changing, creating cultural differences not only in your organizations, bur organizations you do business with. Keeping staff occupied and engaged is becoming more and more complex and seeming creating a merry-go-round of attrition. Institutional knowledge is being created as fast as it is being replaced and companies' ability to manage their identities is becoming nonexistent except for the very few which culture was baked into the company's creation. Changes in technology are moving at break neck--Formula One types of speeds, in which the problems change faster than the solutions; and, the technology changes faster than most ability to adapt.Government is not absolved from these issues and is being put under more and more pressure to act and work like modern day companies. The difference is that companies can both invent new goods and services to By Chris Chiancone, CIO, City of PlanoTECHNOLOGY ADDING MORE DIMENSIONS TO BUSINESSIN MYOPINIONChris Chiancone
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