| | AUGUST 20196CIOReviewIn today's world, technology is taking the business world by storm, and enterprise communications is no exception. On the forefront of digitalization, enterprise communication leaders are turning to technological innovations such as AI and are trying to understand their strategic role that it may hold in the communication and collaboration environments. One of the most significant expectations for enterprise communications remain democratization. With the pace at which internal and external communications are evolving, having a designated communicator is going to be impractical, pushing people in nearly every role be an effective and competent communicator. And to help make this possible, AI comes to the rescue. Today, AI-powered chatbots are not an uncommon feature anymore to power customer interactions. Majority of companies B2B organizations will be expected to revamp their workflow to expedite the communicational and operational processes, and AI will augment the human capabilities to provide a unified customer journey. Chatbots and other modes of enterprise communications are now, being put to use to provide a unified customer journey that can be mapped and tracked by the organization. However, the exact communication needs at each touch point is yet to be ascertained. The transactional touch points that include aspects such as invoices, salary slips, and product packing will emerge as the key places to concentrate communication on, as decision makers understand these areas have a short but highly focused attention span. Besides, internal teams are becoming the basic unit of business communications as more companies do away with their hierarchical organizations and shift to functional groups. With so many changes in technology and the mindset of business owners, it is a matter of strategic planning for them to understand the right combination to success. In this edition of CIOReview, we are featuring companies that offer innovative enterprise communications solutions along with opinions of thought leaders in the industry. Let us know your thoughts! EditorialThe New Dawn of Enterprise CommunicationsCopyright © 2019 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewEditorial StaffSalesAaron PierceCarolynn WaltersDane StanleyCalvin JamesTom Francistomfrancis@cioreview.comVisualizersIssac GeorgeBrian HardingManaging EditorJustin Smith*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin SmithManaging Editoreditor@cioreview.comContact Us:Phone:510.722.8394Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.com marketing@cioreview.comAUGUST - 21 - 2019, Vol 08 - Issue 66 (ISSN 2644-237X )Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReview
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