ContentsI n f o c us10CXO INSIGHTS 211219COVER STORY16 - 28Speaking the Language: Conversational Platforms in Healthcare Plamen Petrov, VP, Artificial Intelligence & Chief Data Officer, Anthem, Inc.SOLUTION PROVIDERS - 201910 MOST PROMISINGAPPOINTMENTSCHEDULING29 Business Process Management in the Information EraAnu George, Chief Quality Officer, Morningstar40 Bringing People, Process and Platform Together to Fuel Your Business StrategyKate Terrell, SVP & CHRO, Driscoll's25 Shifting the Paradigm of Appointment SchedulingMatthew M. Walsh COO, Clinical Enterprise Geisinger21 Pushing the Limits on Enterprise CommunicationsMiguel Lopes, VP, Product Line Management, DialogicCXO INSIGHTSAPPOINTMENT PLUSBob La Loggia, CEO
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