| | August 20176CIOReviewCopyright © 2017 ValleyMedia Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewAUGUST - 25 - 2017Mailing AddressCIOReview44790 S. Grimmer Blvd Suite 202, Fremont, CA 94538T:510.402.1463, F:510-894-8405 AUGUST - 25 - 2017, Vol 06 SE 86 Published by ValleyMedia Inc.To subscribe to CIOReviewVisit www.cioreview.com PUBLIC SECTOR SPECIALCIOReviewEditorial StaffSalesT: 510.838.0854Banu John Carolynn WaltersJudy ChristinKyle SummersRussell ThomasSam EricssonXavier Thomasxavier@cioreview.comVisualizersAsher BlakeAR RamjithManaging EditorJeevan GeorgeThe technology advancement and transformation sweeping across public sector enterprises and agencies looks promising today. Progressive CIOs are taking into consideration every technology, approach, and service model that can augment their engagement with constituents while bringing in efficiency and cost effectiveness. As the momentum from the last year continues, cloud, analytics, DevOps, machine intelligence, and of course stringent security tools are at the forefront of enabling the governments to reinvent themselves and accelerate the transformation.Along with these key drivers, systems integration, data center consolidation, automation, and software-defined approaches have brought effective team collaboration, breaking down traditional silos to improve service delivery. Amongst all this, analytics is proving to be the cornerstone in attaining valuable insights for transforming operations.Taking into consideration the massive amount of data available, real-time analytics enables decision makers to unravel revenue saving opportunities, streamline operations, and bring forth positive outcomes for the populace. The intelligence metrics in tandem with the right strategies, and technology empowers the decision makers in the government with the foresight to predict how a particular event is set to unfurl and chart the best course of action - in effect a shift from reactive to proactive. An added emphasis is placed on the internet of things, in a quest to offer innovative services to the citizens.As change agents, CIOs will have to set leeway for the resource crunch amidst the need to satiate customer expectations, and get the ball rolling on the modernization front. The emphasis is on every interaction to be hinged on customer expectations and based on an easy to use format that elicits a quicker response and improved services.This edition features articles and insights on how new technologies and refreshing strategies are lending an innovative edge to organizations in the public sector arena.Let us know your thoughts.Jeevan George Managing Editoreditor@cioreview.comEditorialTabling a Customer- Centric Strategy*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staff
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