| |APRIL 202419CIOReviewWe are setting the gold standard in compliance, prioritizing frontline employees by streamlining their experience, particularly for deskless workers who interact directly with customersHarri simplifies tasks for frontline employers, managers and workers, eliminating the need for manual processes across multiple systems.Tackling Compliance Hurdles One at a TimeToday, businesses face a structural decline in their frontline workforce, as evidenced by alarmingly high turnover rates--surpassing 50 percent annually for managers and over 100 percent for daily-wage employees. This attrition, combined with the ongoing necessity for compliance training and regulatory alignment, significantly complicates workforce management. Technology, specifically platforms like Harri, plays an indispensable role in mitigating these challenges by automating and integrating compliance workflows directly into daily operations.Harri's robust platform seamlessly integrates compliance functionality into everyday tasks, unlike many other technologies comprised of standalone modules. Employees naturally engage with compliance processes as they check schedules, read messages and clock in or out. This integration ensures regulatory adherence and streamlines workflows, substantially reducing the managerial burden. As a result, Harri's solution not only effectively addresses compliance needs but enhances overall operational efficiency, setting a new standard in workforce management technology.The company also champions the philosophy that prevention is key, especially in scheduling and work-hour management. Its compliance engines integrate into the schedule-building process, allowing frontline managers to avoid issues before publishing schedules. When shifts are picked up, swapped or dropped, Harri's rules engine monitors real-time actions, eliminating managers' need to second-guess potential risks. This workflow-driven approach prioritizing proactive prevention over reactive reporting for end users stands unique in the industry.Integrating Workforce Compliance and Service Excellence in HospitalityHarri's service excellence was recently witnessed when the rapidly expanding national business, Jersey Mike's, chose it as their employee experience platform to automate compliance and stay ahead of the evolving regulatory landscape. For a specific Jersey Mike's franchise, Harri was able to save $11,000 annually in labor costs, hundreds of manager hours spent on scheduling and enable faster hiring. Harri's efforts reduced premiums and labor exceptions while improving compliance with employment laws, significantly mitigating litigation risks.A verticalized strategy ensures over 80 percent of its team members possess frontline experience, particularly in hospitality, fostering empathy and a practical understanding of the employee's needs. Through tailored implementation, training and support materials for time-constrained, mobile-oriented users, the team enhances efficiency in day-to-day compliance management. Moreover, the platform's integrated AI and ML help them identify challenges related to regulatory compliance, data privacy and health & safety before they escalate and raise alerts. Harri stands tall as a leader in compliance, spearheading innovation in workforce management to empower businesses in hospitality and beyond. Its relentless attention to simplifying complex tasks redefines the employee experience, setting new standards for proficiency and excellence in the modern workplace.
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