| | 19CIOReviewAPRIL 2021While associating with each of these clients, the team at 22nd Century dives deep into the current and future needs of clients. The company leverages ITIL approach to develop innovative, cost-effective, and quality solutions with a focus on continuous process improvement. "And if we identify a flaw that is not within the scope of the contract, we do not hesitate to proactively fix it to reduce the risk of attacks in the future," adds Sharma. 22nd Century also employs the best practices in the managed services domain to provide futuristic and long-lasting offerings. Leveraging these experiences, the company has also developed a Centre of Excellence (COE), a resource that contains details of all the contracts handled over the years, the challenges faced by the team while managing those projects, and how they have been solved. On a weekly basis, the COE compiles the knowledge gained by different teams out in the field and implements it across the board. The company's engagement with a state government organization further highlights its abilities in delivering exceptional managed services. The client's retirement system in this project needed a complete overhaul in terms of IT networking and its ancillaries. And 22nd Century effectively helped them transform the system with its 24/7 support, enabling people to see their pension and financials without a glitch. Similarly, in a partnership with a government agency that handles patents and trademarks, the company ensured a smooth transition to working from home during the pandemic. 22nd Century provided end-to-end IT services to 40,000 employees across the US to negate any chaos in their work life.Having successfully completed various such projects, the company is looking to integrate its solutions and services with technologies such as IoT and blockchain. Furthermore, 22nd Century's focus for the future lies in continuously improving the ease-of-use of IT for its clients and assisting them in escalating productivity and business growth.Our vision to always be ahead of the curve has made us a reliable partner for government organizations and businesses alike
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