| | APRIL 201919CIOReviewThe Journey so FarWe have more than 25 years of experience in communications and collaboration with technological knowledge and expertise. Field service metrics are interlinked with performance measurements, and enterprises cannot function efficiently without detailed field service analytics. IT vendors need in-house IT resources to keep themselves updated on recent innovations that are in demand. Hence the development of IT strategies is crucial for Unified Communications (UC) projects to gather valuable feedback from users. We, at Polycom, assist vendors by providing focused time and expertise, to ensure that our customer's projects are delivered on time. Our strength lies in our ability to improve how we collaborate, communicate and perform. Our professional delivery services include--unified communications (UC) software consultants and project management solution design, implementation and embedding field engineers, resident engineers, business apps divas' and service integration of mergers and acquisitions (M&A) Projects.Current Trends Surrounding Field ServicesI would say one of the major marketing trends shaping the field service space is the need for fluid delivery of the models. Field service organizations are improving skill sets and services to meet the shipping requirements of new technologies and services over the last decade. In recent times, there have been many platforms and network systems that have moved to the cloud and as-a-service models. Also, with the internet of things (IoT), devices are being remotely monitored and managed UNINTERRUPTED COLLABORATION SERVICESBy Jeffrey Babe, Senior Director, Polycom
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